Cancellation Policy

At 7UP Hotel, we are committed to nurturing a trustworthy relationship with you. This Cancellation Policy outlines the terms under which you may cancel your hotel booking.

General Policy

• All bookings made through 7UP Hotel for hotel accommodations are subject to this Cancellation Policy.
• Specific cancellation terms may vary by hotel. Please review the cancellation terms provided at the time of your booking.

Cancellation Requests

• Requests must be made at least 12 hours before the scheduled check-in time.
• Initiate cancellation by calling our support team. A follow-up email confirmation is also required for processing.
• Approved cancellations may be eligible for full or partial refunds, based on the hotel’s individual refund policy.
• Refunds will be issued to the original method of payment within 7 business days after confirmation.
• Any cancellation fees will be disclosed at the time of confirmation.

Non-Cancellable & Non-Refundable Situations

• Some bookings may be strictly non-cancellable depending on the hotel's terms.
• Non-refundable bookings will be clearly labeled during the booking process and are not eligible for refunds.
• No refunds for no-shows, late arrivals, or cancellations due to events beyond control (e.g., strikes, overbooking, natural disasters).

Customer Responsibilities

• It is your responsibility to read and understand the cancellation policy before confirming a booking.
• Delays in submitting cancellation requests may lead to unsuccessful processing.

Disputes & Contact

• If you have concerns about a booking charge or feel a cancellation request was mishandled, contact us before initiating a chargeback or bank dispute.

Policy Updates

• 7UP Hotel may update this Cancellation Policy at any time without prior notice. Continued use of our platform implies acceptance of the changes. This policy is governed by and forms part of our Terms and Conditions.

Exceptions to Standard Policy

• In case of government-issued travel restrictions or emergencies, we may consider exception-based cancellations.
• Travelers impacted by natural disasters or serious illness may submit documentation for review.
• Exceptions are evaluated case-by-case and approval is not guaranteed.

Cancellation Confirmation Process

• Once a cancellation request is received, a confirmation email will be sent within 12 hours.
• The email will outline refund eligibility and any applicable deductions.
• If no confirmation is received, please contact our support team within 24 hours.

Partial Cancellations

• Some hotels allow partial cancellations (e.g., reducing stay length), but these may not always be eligible for refunds.
• Customers should review any minimum stay requirements before making changes.

Refund Processing Time

• Refunds typically take 5–7 business days but may vary by payment provider.
• Digital wallets may process faster than bank cards.
• Refund tracking details can be requested via email.

Communication Channels

• Email: info@7uphotel.com
• Phone Support: +1-855-561-0189 (24/7)
• Live Chat: Available on our website from 9:00 AM to 6:00 PM (local time)

Service-Specific Cancellation Rules

• Some international hotel bookings may require at least 24-hour advance notice for cancellations.
• More restrictive policies may apply based on hotel location and season.
• Always check the booking terms before requesting a cancellation.